1. Acceptance of these terms
These Terms of Service govern access to and use of RedBoat.ai services. By accessing the website, creating an account, requesting a pilot, using a workspace or signing an order form, you agree to these terms. If you use RedBoat.ai on behalf of an organization, you represent that you have authority to bind that organization.
A separate signed order form, pilot agreement, data processing agreement or enterprise agreement may add to or override parts of these terms.
2. The service
RedBoat.ai provides managed AI worker services for business workflows. The service may include workflow discovery, worker configuration, document and knowledge-base processing, human-review workflows, model routing, usage measurement, audit logs, API gateway functions, support and related implementation services.
RedBoat.ai is not a promise that every task will be fully automated. For customer-facing, sensitive or business-critical workflows, the default pilot model should be AI-generated draft plus human review.
3. Accounts and authorized users
Customers are responsible for maintaining accurate account information, protecting credentials, managing authorized users and all activity occurring under their accounts. Each authorized user should use their own credentials unless a written agreement permits a different access model.
You must notify us promptly if you suspect unauthorized access or misuse.
4. Customer data and customer responsibilities
Customers retain ownership of the documents, prompts, examples, records, business data and other content they submit to RedBoat.ai. Customers grant RedBoat.ai a limited right to process customer data to provide, secure, support, measure and improve the contracted service.
Customers are responsible for ensuring they have the necessary rights, consents and legal basis to submit data to RedBoat.ai, including customer messages, employee data, product materials and third-party information.
Do not submit highly sensitive, regulated, illegal, third-party confidential or personal-information-intensive data unless the applicable route, contract, compliance review and safeguards have been approved.
5. AI outputs and human review
AI-generated outputs may be inaccurate, incomplete, outdated or unsuitable for a specific context. Customers are responsible for reviewing, approving and deciding how to use outputs, especially before sending customer-facing messages, making business commitments, providing professional advice or taking actions with legal, financial, medical, employment or compliance consequences.
RedBoat.ai may provide source traces, review states, risk flags and audit logs to support review, but those controls do not remove the customer's responsibility to validate outputs.
6. Model routing and third-party services
Some workflows may use external model providers, infrastructure providers or other service providers. The selected route may depend on task type, sensitivity, customer configuration, cost, speed, availability, legal requirements and written agreement.
Customers may request stricter routing, controlled deployment, dedicated capacity or private deployment where the business need and compliance requirements justify it. Such arrangements may require separate terms and fees.
7. Acceptable use
You must not use RedBoat.ai to:
- violate applicable law, regulation, sanctions, export-control rules or third-party rights;
- submit data you are not authorized to process or disclose;
- generate malware, phishing, fraud, spam, impersonation or deceptive content;
- produce illegal, abusive, discriminatory, exploitative or harmful content;
- make automated decisions in regulated areas without appropriate human review and legal basis;
- reverse engineer, scrape, overload, bypass limits or interfere with service operation;
- resell, sublicense or provide access to the service unless expressly permitted in writing.
We may suspend or restrict access if we reasonably believe usage violates these terms, creates security risk, causes service abuse or may expose RedBoat.ai, customers or third parties to harm.
8. Fees, usage and billing
Paid services may be charged by pilot fee, implementation fee, subscription, seat, usage, credits, token consumption, dedicated capacity, support package or another agreed metric. Fees, payment terms, taxes, renewal rules and usage limits should be specified in the applicable order form or written agreement.
Usage records and audit logs may be used to calculate service delivery, billing, capacity planning and reporting.
9. Intellectual property
RedBoat.ai retains ownership of its platform, software, templates, workflow methods, documentation, designs, brand, know-how and service materials. Customers retain ownership of their customer data and pre-existing business materials.
Feedback or suggestions may be used by RedBoat.ai to improve services without obligation, provided we do not disclose customer confidential information.
10. Confidentiality
Each party should protect confidential information received from the other party using reasonable care and use it only for the purpose of providing or receiving the service. Confidentiality obligations may be supplemented by a separate agreement.
11. Availability, changes and beta features
We aim to provide reliable service, but we do not guarantee uninterrupted or error-free operation unless a written service level agreement states otherwise. We may modify, suspend or discontinue features where needed for security, compliance, provider changes, maintenance or product improvement.
Pilot, beta, experimental or preview features are provided for evaluation and may change or be discontinued.
12. Disclaimers and limitation of liability
To the maximum extent permitted by law, the service is provided on an "as is" and "as available" basis unless a written agreement states otherwise. RedBoat.ai does not guarantee that AI outputs will be accurate, complete or suitable for every business purpose.
To the maximum extent permitted by law, RedBoat.ai will not be liable for indirect, incidental, special, consequential, punitive or lost-profit damages. Any aggregate liability will be limited to the amounts paid by the customer for the affected service during the period specified in the applicable written agreement, or if none is specified, the three months before the event giving rise to the claim.
13. Suspension and termination
Either party may terminate a pilot or service according to the applicable agreement. We may suspend access for non-payment, security risk, legal risk, misuse or breach of these terms. After termination, customer access ends and data handling will follow the applicable agreement and retention rules.
14. Governing law and disputes
Unless a separate written agreement states otherwise, these terms are governed by the laws of the People's Republic of China, excluding conflict-of-law rules. The parties should first attempt to resolve disputes through good-faith negotiation.
15. Changes to these terms
We may update these terms from time to time. Material changes may be posted on this page or communicated through reasonable channels. Continued use after the effective date means acceptance of the updated terms.
16. Contact
For legal questions, contact [email protected]. For privacy questions, contact [email protected].